Refund Policy

Last updated: April 22, 2026 · Version 1.0

We want every customer to be happy with their concept rendering. Because each rendering is custom work produced by an artist (with human-directed AI tools), our refund policy is structured around where your order is in production. The closer to delivery, the more artist time has been invested, and the smaller the refundable portion.

Refund requests must be made within 30 days of your order date and are processed by our payment provider, Stripe.

Refund Tiers

Before we start production

100% refund

If you cancel before an artist has been assigned to your order — typically within 24 hours of placing it — you receive a full refund. Email us as soon as possible.

After production starts, before first delivery

50% refund

Once an artist has begun work but no concept has yet been sent to you, the 50% retained covers artist time already invested. The remaining 50% is refunded.

After first delivery, before download

30% refund

If you have reviewed your concept rendering but not yet downloaded the final file, a 30% refund may be available when (a) the parcel or photographs make a faithful rendering technically unviable and revisions cannot resolve it, or (b) we agree the issue falls on us. VizeeHome makes the good-faith determination of whether an issue qualifies; you agree to that determination when ordering. This tier is not available for buyer's remorse or change of mind after a rendering has been delivered for review.

After download

Final sale

Once you download the final rendering file, the order is considered fulfilled and is non-refundable. This is disclosed at checkout and is consistent with standard practice for delivered digital goods.

If we cancel your order

100% refund

Regardless of stage, you receive a full refund if VizeeHome cancels — including for technical infeasibility, photo quality below what we can usefully work with, content we determine is unsafe or not permitted, or scheduling we cannot honor.

Photo Quality & Parcel Suitability

If the photographs you supply cannot produce an effective rendering — for example, resolution too low, views obstructed, or a parcel we cannot read clearly — we will let you know before starting work and refund in full. Once production has begun on imagery you supplied, partial refunds apply per the table above.

Revisions Come First

Before requesting a refund after delivery, please use your included revision rounds. Most concerns are quickly resolved by a revision, and revisions cost you nothing within the included rounds described in your order.

Add-ons, Rush Fees & Custom Work

Add-ons (extra angles, additional renderings, custom descriptions) and any rush or expedite fees are non-refundable once production has started on the work they apply to.

How to Request a Refund

Refunds are processed by our payment provider, Stripe, who is the Merchant of Record for all VizeeHome orders. To request a refund:

Visit dashboard.stripe.com and look up your order, or
Email hello@vizeehome.com with your order ID and a brief description of the issue.

We aim to acknowledge requests within two business days. Approved refunds are returned to the original payment method by Stripe and typically appear within 5–10 business days, depending on your bank.

For full commercial terms, see our Terms of Service. For how we handle your information, see our Privacy Notice.