Privacy Notice

VizeeHome is operated by Doves United LLC, a Florida limited liability company doing business as VizeeHome ("VizeeHome," "we," "our," or "us"). This Privacy Notice explains how we collect, use, share, and protect your personal information when you use our website and services. We act as the data controller for the personal information described below.

By using VizeeHome, you agree to the practices described here. If you do not agree, please do not use our services.

1. Information We Collect

Information you provide

• Account details — name, email address, brokerage name, brokerage website.
• Order details — parcel location, intake notes, style preferences, contact information.
• Uploaded media — photographs of land you submit for rendering.
• Communications — messages you send via email, contact forms, or order revision requests.

Information collected automatically

• Device and browser type, operating system, screen size.
• IP address and approximate (country/region) location.
• Pages visited, referral source, and interactions with the site.
• Cookies and similar technologies (see Section 7).

Information collected by Stripe

Payment information (card details, billing address, tax identifiers) is collected and processed directly by Stripe as Merchant of Record. We do not store full card numbers. See Stripe's privacy notice at stripe.com/privacy.

2. How We Use Your Information

• Produce, deliver, and support concept renderings you order.
• Communicate about order status, revisions, and customer support.
• Provide receipts and respond to billing inquiries (in coordination with Stripe).
• Improve the quality of our service, tools, and website.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal and tax obligations.

We do not sell your personal information.

3. Legal Basis for Processing

Where applicable law requires it, we process personal information on the following bases: performance of our contract with you (delivering your order); our legitimate interests (operating, securing, and improving the service); your consent (where required, e.g. analytics cookies); and compliance with legal obligations (tax, accounting, fraud prevention).

4. Use of Commercially-Safe AI Tools

VizeeHome uses AI rendering tools as part of our production workflow. We use only "commercially safe" AI tools — tools specifically designed and licensed so that content generated with them can be used for business purposes without legal risk regarding copyright, trademarks, or third-party intellectual property. AI outputs are produced under human art direction and quality control.

Your photographs and order information are used solely to fulfill your order. They are not used to train third-party AI models, and they are not shared publicly or with other customers.

5. How We Share Information

We share information only as needed to operate the service:

• Stripe — Merchant of Record for sale of our service, payment processing, subscription management, tax compliance, and invoicing.
• Cloud hosting & storage providers — to host the website, store your photographs, and deliver renderings.
• AI rendering tool providers — to process Customer Content under our account, under commercially-safe terms (see Section 4).
• Email & support providers — to send order confirmations, delivery notifications, and respond to support.
• Analytics providers — anonymized or aggregated usage data to understand how visitors use the site.
• Professional advisers — legal, accounting, or insurance advisers, where reasonably needed.
• Authorities — where required by law, court order, or to protect rights, property, or safety.

All third-party providers are bound by appropriate data protection terms. We do not sell or rent personal information to advertisers or data brokers.

6. Data Retention

• Source photos & intake — retained for up to 90 days after delivery to support revisions, then deleted.
• Delivered renderings — available for download in your account for at least 30 days after delivery.
• Account data — retained while your account is active. You may request deletion at any time (see Section 8).
• Order & payment records — retained as required by tax and accounting law (typically 7 years).

You may request earlier deletion of source files by emailing the address in Section 11.

7. Cookies & Tracking

We use essential cookies required for the site to function (authentication, session, security). We may also use analytics cookies to understand how visitors use the site. We do not use advertising or cross-site tracking cookies. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information and uploaded files.
• Object to or restrict certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time (where consent is the legal basis).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email hello@vizeehome.com with "Privacy Request" in the subject line. We respond within 30 days.

9. Security

We use appropriate technical and organizational measures to protect personal information, including encryption in transit (TLS), access controls, and regular review of our processors and systems. No system is 100% secure; we promptly investigate and address suspected incidents.

10. International Transfers

VizeeHome is operated from the United States. If you access the service from outside the US, your information may be transferred to and processed in the US and other countries where our service providers operate. Where required by law, we rely on appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.

11. Contact Us

12. Children's Privacy

VizeeHome is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

13. Changes to This Notice

We may update this Privacy Notice from time to time. Material changes will be communicated by email or a prominent notice on the site. Continued use after the effective date constitutes acceptance.